Last updated: September 30, 2026
AK Security Ltd. (“AK Security”, “we”, “us” or “our”) installs, maintains and repairs security, access control, CCTV, alarm, intercom and automatic door systems for homes and businesses in British Columbia. This Privacy Policy explains what personal information we collect through this website and when you use our services, how we use it, and the choices you have.
We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
1. Information we collect
Information you give us
- Contact details, such as your name, phone number, email address and property address, when you request a quote, fill in a form, call or email us.
- Details about your property and the service you need, and anything else you choose to include in your message.
- Information needed to deliver and bill for our services, such as site access instructions, system details and invoicing information.
Information collected automatically
- Technical data such as your IP address, browser type, device type and the pages you visit on this website.
- Cookies and similar technologies used for site functionality, analytics and measuring the performance of our advertising (for example, an advertising click identifier when you reach us from an online ad).
Information we may access while working on your systems
When we install, service or repair a system, we may need to access camera footage, access control logs, user lists or system settings. We access this information only as far as needed to complete the work you have asked for, and we do not copy, keep or use it for any other purpose.
2. How we use your information
- To respond to your enquiry and prepare quotes.
- To schedule, carry out and follow up on installations, maintenance and repairs.
- To send invoices, service reminders and important information about your system.
- To improve our website, services and customer experience.
- To measure how well our advertising works.
- To meet our legal, accounting and regulatory obligations.
We do not sell or rent your personal information.
3. Consent
By submitting a form, contacting us or using our services, you consent to us collecting and using your information for the purposes described in this policy. You can withdraw your consent at any time by contacting us, subject to legal or contractual limits. Withdrawing consent may mean we cannot provide some services.
4. Sharing your information
We share personal information only when needed, with:
- Service providers who help us run our business, such as website hosting, email, scheduling, payment processing and analytics providers. They may use your information only to provide services to us.
- Equipment manufacturers or monitoring providers, where needed to register warranties or set up a service you have asked for.
- Authorities or other parties when required by law, or to protect our rights, property or safety.
5. Cookies and analytics
This website uses cookies to work properly, to understand how visitors use it and to measure advertising. You can block or delete cookies in your browser settings. Some parts of the website may not work as expected if you do.
6. How long we keep information
We keep personal information only for as long as we need it for the purposes above, or as long as the law requires (for example, for tax and accounting records). After that, we securely delete or anonymize it.
7. How we protect information
We use reasonable physical, technical and administrative safeguards to protect personal information against loss, theft and unauthorized access. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
8. Storage outside Canada
Some of our service providers may store or process information outside Canada, including in the United States. When that happens, your information may be subject to the laws of that country.
9. Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to its use. To make a request, contact us using the details below. We will respond within the time required by law. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
10. Children
Our website and services are intended for adults. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
12. Contact us
If you have questions about this policy or how we handle your information, please contact us:
- Email: info@aksecurityltd.com
- Phone: (236) 660-1778
- Address: 170 River Rd, Richmond, BC V6X 3Z3